At MOVEability Physiotherapy for Kids we welcome your feedback and suggestions about our standards and performance. If however, you are dissatisfied or wish to make a formal complaint about our physiotherapy services, please choose from the following options:

Contact MOVEability Physiotherapy directly by the contact form below:

1. When describing your feedback and or complaint, please ensure to detail who is involved, what you are not happy about, what you want to happen, and some information about you.

  • Your family, friends or disability advocate can talk to us on your behalf
  • All complaints will be responded to within 7 days
  • The resulting action of the complaint will be negotiated between MOVEability and the client and or their representative; this can occur over the phone or in person within a meeting format as requested. All resulting actions will be agreed upon and signed by both parties with documented timeframes to ensure outcomes are achieved.
  • For more information please also contact MOVEability at hayley@moveabilty.com.au or 0413 493 722

2.  Contact the Physiotherapy Profession governing body, Australian Health Professional Regulation Agency (AHPRA) https://www.ahpra.gov.au/about-ahpra/contact-us.aspx

3.  Contact the National Disability Insurance Scheme (NDIS) Quality and Safeguards Commission on 1800 035 544 or visit their website https://www.ndiscommission.gov.au

4.  Or if your issue or complaint is related to your NDIS plan or planning process, please contact the National Disability Insurance Agency.

Feedback Contact Form:

When can we contact you? (*)

Are you making this complaint on behalf of a person with disability? (*)

Your complaint or feedback

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