Cancellation / ‘No show’ policy
MOVEability Physiotherapy operates on an appointment-based system. No-shows, late-comers and late cancellations impact greatly on our ability to provide a high quality service. We realise that on occasion you may not be able to keep your appointment, and ask that as soon as you are aware that you are unable to attend you let us know, allowing 24 hours notice as a minimum.
A no-show or late cancellation may incur a charge. Consideration will be given for unavoidable circumstances. For NDIS clients, the NDIS cancellation policy will apply unless special circumstances exist.